Free Exchanges & Refunds
At TVSC we will do everything that we can to ensure your purchase is the right one for you. However, If you are not entirely satisfied with your order we are happy to provide an exchange or refund within 28 days of receipt, free of charge.
Contact us at returns@TVSC.co if you wish to organise a free return and we will provide you with a printable label which can be added to your package. This can then be dropped at your local Post Office or MyHermes drop-off point (dependent on item) to be returned to us. This excludes surfboards, wheeled board bags & snowboards which can only be returned free of charge if faulty. For any other reasons, the buyer must cover postage returns costs.
Returns must be unused and in a re-saleable condition with all tags and packaging (unless faulty).
Please also provide proof of purchase, for example a delivery note or paper copy of a confirmation email.
At The Vines we try to keep things simple, and our delivery options are no different. If you have a special request for delivery, for example Saturday delivery, get in touch here. Our competitive, high quality delivery options are laid out below:
|DELIVERY TYPE||PRICE||FREE WHEN YOU SPEND||DELIVERY TIMES|
|Standard UK* delivery||£1.99||£22||3-7 Days|
|First class delivery||£3.99||£80||2 Working Days|
|Next working day delivery||£7.99||£120||1 Working Day|
|Standard European||£11.95||£100||5-14 Days|
|Standard International||£14.95||£140||7-21 Days|
REMEMBER - ALL ORDERS OVER £22 COME WITH FREE UK DELIVERY!
All deliveries take place between 7.30am and 6pm Monday – Friday. Working days exclude Saturday, Sunday and bank holidays. Next Working Day Delivery orders must be placed before 2pm. We cannot guarantee delivery within our usual timescales to a small number of remote rural areas.
*UK mainland only
The SlideHanger is wetsuit storage and drying solution designed to eliminate shoulder wear in wetsuits and general material fatigue, significantly reducing overall fabric stress caused by standard hangers. Hanging items like a wetsuit on a normal hanger means that the entire weight is placed on the shoulders (even on wide hangers) which creates shoulder wear and reduces the products life span. The SlideHanger allows a wetsuit to drape over the special I-beam bar from the suits waist, which is proven to be the best way to hang a wetsuit as it totally eliminates shoulder wear and damage. Perfect for wetsuits, water sports vests, life vests, windsurfing kit and more which simply slide on and off the hanger in seconds. Wet items dry much faster on the Northcore SlideHanger compared with regular hangers as the water only has to tavel half othe usual distance to exit the neoprene. The Northcore SlideHanger is made from 100% recycled ABS plastic in California in collaboration with HangPro. The HangPro guys have over 50 years of surfing, sailing and outdoors experience and know that kit can be expensive so needs to be looked after correctly.
Eliminates shoulder wear in wetsuits
Significantly reduces drying times
100% recycled ABS plastic